THE PRACTICE

Changing Information

Patients are requested to keep us informed of their current personal details such as address and telephone number.

If you move house it is important that you let us know your new address.  If this address is outside our practice area you will need to register with another practice.  It is also important we have an up-to-date contact telephone number for you at all times (we would prefer this to be a land-line, not a mobile number).  

 

Patient Rights and Responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.  It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and other relevant details.

We will do our utmost to protect all our patients and staff at all times from violence and abuse.  We therefore have a policy of “no tolerance” of abuse within the surgery, whether this be to staff or other patients.  If you feel at risk while on the premises then please let a member of staff know so the problem can be dealt with.  It could be that the police would be called to deal with antisocial behaviour of this nature.

Our Mission Statement:

“We aim to provide a high standard of medical practice and care, to treat patients with dignity, respect and honesty and to work together in partnership to protect and promote overall health and well being”.

 

Our Vision:

 

“To be the leading practice for patient experience and clinical outcomes”

 

Our values are:

 

  • Quality

  • Innovation

  • Integrity

  • Compassion

 

We pride ourselves on delivering an outstanding service to all our patients at all times, engaging with external agencies such as CCGs, hospitals and community teams, and ensuring that our services meet the needs of our patient group.