COVID-19 (Coronavirus):

Please DO NOT contact the practice  to get an appointment for your vaccination. Your support is appreciated.

GP practices in Northumberland are closely following the JCVI groups to plan the order in which vaccine is delivered. To try to be fair to everyone, people will be invited in order of age within each group.

You can now book your vaccine online via https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/ 

If you have a fever OR a cough you MUST for at least 5 days, depending on a positive lateral flow test. 

If you feel you cannot cope with your symptoms at home please use the NHS 111 service.

Further information on Coronavirus can be found by clicking here.  

Further patient information links can be found here. 

Do not go to a GP surgery, pharmacy or hospital.

 

As a precautionary measure in relation to the pandemic we will now be conducting consultations via telephone. 

Please call reception to ask for a GP to call you back.  We envisage being able to resolve many problems in this manner, however, please be assured that if the GP needs to see you face to face, they will advise you of this on the call and book you an appointment appropriately. 

You will then be advised to wait in your car and a member of staff will call you into the building at your appointment time.  If your appointment is at Stamfordham branch you are advised to knock on the door and wait in the foyer.  It is MANDATORY that you wear a mask at your appointment with our Doctors/Nurses. 

Patient face mask exemption 

The Government guidance suggests there is no requirements for evidence for exemption.  It should be sufficient for someone to declare that they are eligible for an exemption direct with the person requesting them (eg bus driver).

We therefore are not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions. 

Some transport provides are providing evidence of exemptions themselves, see for example this information from First Bus and Arriva.

 

Alternatively you can purchase a self certified exempt card from http://disabilityhorizons.com.  

Border Links LTD

Border Links are supporting people with learning disability and/or autism at this difficult time.  Their 'Keeping People Connected' Service is free and available now to keep people connected during COVID-19 crisis and enabling them to stay safe and stay well.  They will call regularly and are there whenever someone needs to chat.   They can be contacted by telephoning 01289 305 423

Please click here for further information. 

FutureLearn

FutureLearn provides youth mental health courses to explore and understand the mental health issues that affect young people. With the outbreak of the novel coronavirus, the University of Reading developed the COVID-19: Helping Young People Manage Low Mood and Depression course for young people with low mood and depression and their parents and carers, or anyone who has contact with young people during the coronavirus pandemic.
 
Further information is available at https://www.futurelearn.com/courses/low-mood-during-covid-19


 

Helpline and Online support contact information

Mental Health

  • The Samaritans

    • Can be contacted at any time on 116 123

    • Alternatively email jo@samaritans.org.uk – please note that the email has a 24 hour response window so you will not receive an immediate reply.

  • CALM (Campaign Against Living Miserably)

  • Papyrus (prevention of young suicide)

    • Service for people under the age of 35

    • Can be contacted on 0800 068 4141

    • Or send a text to 07860 039967

    • Or email pat@papyrus-uk.org

    • Opening times Monday to Friday 9am to 10pm, weekends and bank holidays 2pm to 10pm.

  • Childline

    • Service for young people under the age of 19

    • Can be contacted 24/7 on 0800 1111

    • Or online chat with a counsellor at https://www.childline.org.uk/get-support/1-2-1-counsellor-chat/ - online chat available 9am-Midnight (must have joined “waiting room” by 10:30pm)

    • Or sign up online to send an email

    • Calls are free and can be made without credit.

    • Calls will not show up on phone bills.

  • Anxiety UK

    • Charity providing support for anxiety sufferers

    • Contact 03444 775 774 (Monday to Friday 9:30am to 10pm, Saturdays and Sundays 10am to 8pm)

Abuse

  • Refuge 24 Hour Domestic Abuse Helpline

    • Contact 0808 2000 247

  • Northumberland Domestic Abuse Services

    • Call 01434 608030 (10am-4:30pm Monday to Friday)

  • Childline

    • Service for young people under the age of 19

    • Can be contacted 24/7 on 0800 1111

    • Or online chat with a counsellor at https://www.childline.org.uk/get-support/1-2-1-counsellor-chat/ - online chat available 9am-Midnight (must have joined “waiting room” by 10:30pm)

    • Or sign up online to send an email

    • Calls are free and can be made without credit.

    • Calls will not show up on phone bills.

  • NSPCC

    • Helpline for adults concerned about the welfare of a child

    • Call 0808 800 5000 (24 hours)

  • OneCall

    • Northumberland safeguarding and welfare hub

    • Call 01670 536400

 

Bereavement

  • Cruse Bereavement Care

    • Contact helpline on 0808 808 1677

    • The helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings (open until 8pm).

    • Can also email helpline@cruse.org.uk  

 

Crime

  • Victim Support

  • Rape Crisis (Tyneside and Northumberland)

    • Call helpline on 0800 035 2794 (Monday-Thursday 6:30pm to 8:30pm, Friday 11am-2pm)

 

Addiction Services

 

Befriending Services/Friendship Lines 

  • The Silver Line

    • Service providing information, friendship and advice to people aged 55 or over

    • Contact 24/7 on 0800 4 70 80 90

  • Age UK Northumberland Friendship Line

    • Regular weekly calls to chat in order to reduce isolation and loneliness.

    • For people aged 60 and over.

    • Service users are matched to a trained volunteer.

    • Call 01670 786800 to join the service (or refer someone else).

 

Coronavirus Support